The UPS Store - New York, New York

Address: 2218 Broadway, New York, NY 10024.
Phone: 2127122611.
Website: locations.theupsstore.com.
Specialties: Shipping and mailing service, Business center, Freight forwarding service, Mailbox rental service, Notary public, Office supply store, Packaging supply store, Print shop, Shredding service.
Other points of interest: Onsite services, Delivery, Wheelchair accessible entrance.
Opinions: This company has 69 reviews on Google My Business.
Average opinion: 3/5.

Location of The UPS Store

2127122611

The UPS Store, located at Address: 2218 Broadway, New York, NY 10024, is a convenient and reliable solution for all your shipping, mailing, and business needs. With the phone number: 2127122611, you can easily reach out to them for any inquiries.

This store offers a wide range of services, including shipping and mailing service, business center, freight forwarding service, mailbox rental service, notary public, office supply store, packaging supply store, print shop, and shredding service. With these services, The UPS Store aims to cater to both personal and business needs, making it an ideal one-stop-shop.

One of the unique features of The UPS Store is their on-site services. These on-site services include packing, shipping, and notary public, ensuring a smooth and efficient process for their customers. Additionally, they offer delivery services, allowing for the convenient pick-up and drop-off of packages. For customers with mobility concerns, The UPS Store is wheelchair accessible, making it an inclusive and welcoming environment for all.

With 69 reviews on Google My Business, The UPS Store has received a mixed response from customers, with an average opinion rating of 3/5. While some customers have praised their efficient and friendly service, others have noted room for improvement in areas such as communication and wait times. However, the majority of customers have commended The UPS Store for their reliability and convenience.

Reviews of The UPS Store

Kelcie Miles

5/5

This is my local UPS location, and I've never had an issue while dropping off packages or using notary services. Employees have always been efficient and courteous (if not friendly). They won't go above and beyond, but the expectation to use the store's tape, print labels without charging, etc. is unreasonable.

B Z

5/5

I've used this UPS Broadway and W79 location numerous times and have always had a great experience! Staff is always helpful and friendly.

NYC Guide

5/5

Damien and Katherine Jerm and Miluska
are all helpful.

Give them a break they work hard!

Andrew Gasworth

5/5

These guys are great! I was cleaning out the co-op of a family member who passed. They had 30 years of papers, checks, tax returns, etc as well as a few items we wanted to keep. The crew couldn't have been more pleasant, helpful and efficient as we shipped boxes to multiple addresses and shredded over 60 lbs of documents. We brought in all the items unboxed. They took care of everything and were patient with us as we unloaded suitcases onto their scales for them to pack.

Diana A

1/5

I’ve been to this UPS store twice, a couple of months apart and had a very bad experience both times. The manager is very rude and unprofessional.
Every time, he would make me wait for 10 minutes to « get things done ». Also, instead of professionally explaining that this UPS location only offers self service, he would with the rudest attitude say I have to label my packages myself, otherwise the branch would incur labor time and cost. When the other employee tried to help me with placing the UPS labels on my boxes, he told her not to and that I should do it myself. Very bad customer service, do not recommend this branch.

Becky Harding

1/5

I dropped off a labeled package, and when I checked the tracking number a week later it still hadn't been processed. I called to ask them if they could double check the store and the person I was speaking too became very defensive, told me nothing has ever been misplaced and kept interrupting and speaking over me until I was forced to hang up. Ended up calling the main UPS number and they were able to help me track it down no problem. Really weird and aggressive experience with this store.

Angelo Motta

1/5

I was told there is a "new law" established around March 2023 that Amazon "easy returns" need to be packaged by the customer. Instead of informing me about this, my package was scanned and THEN I was told there would be a $2 fee for tape. In principle, I walked out and went home to tape the package myself.

Dale Hall

1/5

Very rude service. Paid for a shipping label online but didn't have a printer. The woman wanted to make me pay not only to print the label but even for the time on the computer to print it! And remember this is for a package I'm paying ups to ship. Just go to Staples - they can do all of the same services and much more and are way friendlier.