Trident Property Management - Yuba City, California

A.P.

When we got here we paid a $2000 deposit and it was dirty with trash on the carpet and dust on the furniture and we had to clean it. Then, 2 years later when we decided to leave we insisted on cleaning the apartment like never before to avoid being charged "extras."

But our surprise was that they charged us the $2000 deposit to clean it anyway. I mean, what? When we received it was dirty and we returned it clean and they charge us?! Super dishonest. Rats and dishonest.

I spoke to them by mail because they never answer the phone, then they said that "they take tenant complaints very seriously" and that they would look into the matter, but that if this problem was publicited in a google review they would not solve anything, Wow I mean, they are restraining you to give your opinion!!. Anyway I refrained from putting a review. But it didn't work because in the end they only returned $35 and kept the rest. Very bad experience with those thieving and lying people.

AVOID GETTING ANGRY.

Bruce B.

Worst experience renting ever. The application process was the worst I've ever experienced. We just finished signing the papers for a $1,000,000 home and I would say the application process was comparable. After renting from them for 2 - 3 years I came home one day and there's a notice to vacate on my door. No explanation. I called to ask why we are being asked to move and I was told rudely "the owners are taking possession". They didn't offer me a new place to rent or even suggest I look into any other rentals. Just wanted us out. Thank god we were already in the process of buying a house or the situation would have been more stressful than it already was. This company definitely cares more about the property owners. It's their business I understand that but, the renters are the ones paying the bills. We are actual people and not just a name/number on a piece of paper or computer screen.
We have tried to attach a few of the many photos we have(we'll see if it works). These are MOVE IN DAY photos that we have time and date stamped. Some of these items we were "charged" to clean upon our departure. The house was by no means in the "spotless" condition we were charged for (Even got charged for "a few cobwebs around outside of entry" SERIOUSLY!). If you choose to rent from this company document EVERYTHING upon move in and departure. We left house in excellent condition. But were still charged. (The MOVE IN DAY picture that has the Red Mold doesn't appear to be there as I'm limited to the amount)

Note: I did make a mistake on our pet deposit. I remembered it being higher than $750 for a cat and another $350 for a dog under 10lbs. It was actually ONLY $1,100 for both animals instead of $1,800 like I thought. So, I stand corrected.

Skyla P.

Moved into a house a few months ago. Rental wasn’t even cleaned prior to moving in. They basically wiped the sinks and counters and called it a day. I had to deep clean before moving in. We had to use pest bombs in the house as well due to several german roaches being found. There was instantly several problems with the home and there still is. They don’t answer phone calls and prefer to just try and avoid you instead of fixing the issues. We have two broken showers they have yet to fix. Sewage smell coming from bathroom. Water leaking from upstairs. Horrible smell coming from a closet. Multiple broken knobs on drawers. Multiple broken window screens. We had even more problems that were thankfully fixed after bugging them so much. Definitely learned my lesson and will not be renting through Trident again and I recommend you do the same. Sierra Pacific is better.

Jt

Worst rental property management. The ABSOLUTE WORST. If anyone is searching for homes search else where. We rented for 2 years through them and the service and request for repairs is horrible. They did not return any of our deposit for the home we rented and it was in horrible conditions with cracks in the walls and it wasn’t cleaned when they gave us the keys so for them to take my deposit is insane.

Weston J.

HOA fees of almost $500/month and the gates regularly break at my complex. I've had stuff stolen off the my back deck as well from the homeless. I pay over 6k/year, you'd think I'd get better. Trident is a disgrace of a company.

Lance D.

My son has made the sacrifice of volunteering his life and career to serve in the United States Air Force and is stationed at Beale Air Force Base near Yuba City Ca. My son was informed by the Air Force a few months back that he was approaching his required time to exit the dormitory based on his rank. The process of filing the proper paperwork is, lest I say, difficult. Upon being informed by the Air Force he only had a few items remaining to file, he and another airman began looking for houses off base. They found one listed by Trident. The looked at the home and was told they must put down a $2400 deposit to hold the home while the final paperwork was completed by the Air Force. The Air Force continued to process the paperwork but have still not finalized giving my son his Base Housing allowance and has now placed it on pause for some unknown reason. My son has been extremely transparent with Trident and now Trident has informed him they will not refund their deposit. It had only been a few days from the time they gave the deposit and again was informing Trident the entire time of what the Air Force was doing.

I’m at a loss that a billion dollar company like Trident would take advantage of two young men who has made the sacrifice of serving our country and make very little pay but not return their money. They saved for months to come up with deposit money and for Trident to keep their money is shameful. I hope this message makes it to someone who cares that these young men are giving their lives to serve their country for people just like the ones who made this decision to not return their money.

Macy S.

They were nice at first and were polite when speaking to you. However extreme incompetence when it came to managing the property. A storm blew down my back fence and I tried reaching out for several months to several people - and could not get an update for the life of me. When I moved out not only did they charge me a ridiculous 600 cleaning fee from the deposit - they also took out a paint disposal fee for paint that was there when I moved in (lol), some of which I removed myself.
I saw the low reviews when I was considering moving in but anything was better than the dorms on base, I doubt this will impact people who are looking to rent from them, but I do think people should be made aware.

Edit: I know they put the little responses below the bad reviews about you can address the issue - don't listen to them, nothing will come of it

Michael S.

Worst property management ever. I applied for a house. Kept getting the run around with the application process. They have a 3 day period for the application to be active after that it goes inactive. They had issues get my past rental history from my previous property manager and decided to call around 4:45 pm to let me know on the 3rd day. Then they said there was something on my my co applicants credit which is entirely false. They took our money for the application process plus we took a hit on our credit score. Just an all around horrible experience. If I could leave anything less than one star I definitely would.