Pembroke Telephone Cooperative (PemTel) - Pembroke, Virginia

Pembroke Telephone Cooperative (PemTel): A Reliable Communications Provider

For residents and businesses in Pembroke, Virginia, and surrounding areas, Pembroke Telephone Cooperative (PemTel) stands as a cornerstone of telecommunications services. Located at 504 Snidow St, Pembroke, VA 24136, PemTel has a long-standing commitment to providing dependable internet, cable television, and telephone services. With a readily accessible phone number at 06267111 and a comprehensive website at pemtel.com, PemTel offers a convenient way to connect and stay informed. The cooperative’s dedication to community engagement and consistent service quality has cemented its position as a trusted provider.

Specialties and Services

PemTel’s core competencies encompass a wide range of telecommunications solutions. Primarily, they operate as a robust telecommunications service provider catering to individual households and commercial clients. Furthermore, they function as a prominent cable company, delivering a diverse selection of television channels and entertainment options. As an internet service provider, PemTel offers high-speed internet access, ensuring users can seamlessly connect to the digital world. They continually invest in upgrading their infrastructure to maintain optimal performance and reliability. PemTel’s service portfolio is designed to meet the evolving needs of its customers.

Location and Accessibility

The physical location at 504 Snidow St, Pembroke, VA 24136, provides a central point of contact for customers. PemTel prioritizes accessibility, evidenced by features such as a wheelchair accessible entrance and a wheelchair accessible parking lot. These provisions demonstrate a genuine commitment to inclusivity and ensuring that all members of the community can easily access their services. Customers are also able to utilize Debit cards and Credit cards for convenient payment options.

Customer Feedback and Reputation

PemTel has garnered a considerable number of customer reviews, with 39 reviews currently available on Google My Business. The average opinion rating stands at 3.7 out of 5, reflecting a generally positive sentiment regarding the company’s services. While there are areas for continued improvement, the overwhelming majority of customers express satisfaction with the reliability and responsiveness of PemTel’s support team. Here’s a breakdown of frequently mentioned aspects:

• Reliable Service: Many customers highlight the consistent and dependable nature of PemTel’s internet and cable services.
• Responsive Support: Positive feedback is frequently received regarding the promptness and helpfulness of PemTel’s customer service representatives.
• Competitive Pricing: Several reviews commend PemTel’s competitive pricing structure, particularly considering the quality of service provided.
• Local Focus: Customers appreciate the cooperative’s commitment to serving the local community.

It’s advisable for prospective customers to review the full Google My Business reviews to gain a comprehensive understanding of the experiences shared by other users. These insights can be invaluable when making an informed decision about selecting a telecommunications provider.

Key Features and Benefits

PemTel distinguishes itself through several key features:

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• Fiber Optic Technology: The cooperative is actively expanding its fiber optic network, offering superior speeds and bandwidth to its customers.
• Bundled Services: PemTel provides convenient bundled service packages combining internet, cable television, and telephone services at discounted rates.
• Local Support: Customers benefit from access to locally based support teams, ensuring personalized attention and rapid issue resolution.
• Community Investment: As a cooperative, PemTel reinvests a portion of its profits back into the community, supporting local initiatives and organizations.

Contacting PemTel is straightforward. Their customer service representatives are available to answer questions, troubleshoot issues, and assist with service upgrades. For immediate assistance, please dial 06267111. Further information, including service plans and billing details, can be found on their website: pemtel.com. PemTel's commitment to reliable internet, cable television, and telephone services makes them a valuable resource for the community.

In conclusion, PemTel represents a dependable and locally-focused telecommunications provider. Their dedication to accessibility, customer service, and community investment contributes to their positive reputation. For residents and businesses seeking a trustworthy internet service provider, cable company and telecommunications solution, PemTel is certainly a provider worth considering. They prioritize customer satisfaction and strive to deliver exceptional service within the Pembroke area.

👍 Reviews of Pembroke Telephone Cooperative (PemTel)

carly

1/5

absolutely horrible internet service. grossly overcharges for the very spotty DSL they provide. on top of that, the connection drops out very regularly with absolutely NO strain on the internet - no big downloads, no high-definition streaming, just very typical usage. they would be out of business if they didn't have what amounts to a monopoly over a good portion of their service area. the folks who work at the desk or in tech support may very well be "nice", but that in no way excuses some of the most shoddy utility services i have dealt with in my entire life.

Deadly_RNG

1/5

Overpriced, spotty service, bad office hours, non-existent upload speeds. The staff is friendly, but honestly with the time they have had in the area with a functional monopoly they could have done better but they didn't. Also they are closed on the weekends so if you need something that the rent-a-call center cannot help you with, well..... good luck maybe try sending your messages over carrier pigeon I hear they are more reliable and cheaper.

Deborah C.

2/5

My internet constantly stops or has the slowest speed imaginable. They have been to my home several times and tried to fix but I still do not have consistent wifi or good internet speed. I pay a very high monthly bill that includes a telephone that I do not use but must pay for to have DSL internet. The employees are very friendly but the company stinks and charges for something they do not deliver.

Devin C.

2/5

Only internet in the area. Nice people but not good internet. They are suppose to go fiber but it might be to late since Shentel will be installing their new networked called Beam. Hopefully They get fiber in before Beam is here. Which wont be long.

Jean C.

5/5

On Friday, a truck snapped the phone line going across the road to our house. You had it fixed within an hour of us reporting it. Thank you so much for the quick and friendly service!

William M.

1/5

The internet goes down at least once a week, and whenever we call in they just say “the system is down”. Furthermore, completely unreachable outside of 9-5 M-F, so if your internet goes down at 5:01 PM on Friday you’re out of luck until 9AM Monday morning.

Matt R.

2/5

Higher internet speeds should be available at reasonable rates if you have to pay for a phone you will not use. Allpoints offers 10mbps for $50 with no phone fee as it is wireless broadband.

john

1/5

No high speed internet. Very misleading. Forced to pay phone with internet.
They throttle your internet speeds. They are under investigation by the FCC.
Please contact the FCC if your internet is not working properly. You shouldn't have to pay for services you don't want. Good luck.