Xfinity Store by Comcast Branded Partner - Bourbonnais, Illinois

Xfinity Store by Comcast Branded Partner: A Comprehensive Review

The Xfinity Store by Comcast Branded Partner, located at 1690 IL-50 Suite B, Bourbonnais, IL 60914, is a hub for all your communication and entertainment needs. This store, part of the leading provider of cable, internet, and telephone services, offers a wide range of services and products to cater to both residential and business customers. Let's delve into the details of this Xfinity Store to help you make the most of your visit.

Main Services

• Internet Services: Xfinity offers high-speed internet services, including Xfinity Internet, Xfinity xFi, and Internet Essentials, a low-cost, high-speed internet plan for eligible families.
• Cable TV Services: Enjoy a vast selection of channels and packages, from basic to premium, with Xfinity TV. You can also bundle your TV service with internet and home phone for added savings.
• Home Phone Services: Stay connected with Xfinity Voice, which offers unlimited nationwide calling and affordable international plans.
• Business Services: Xfinity for Business provides tailored solutions for small to medium-sized businesses, including internet, TV, and voice services, as well as dedicated internet access and enterprise-grade solutions.
• Xfinity Mobile: Save money with Xfinity Mobile, which offers wireless service with nationwide 5G coverage, unlimited talk and text, and a vast selection of plans and devices.
• Security Systems: Protect your home or business with Xfinity Home, a smart home security system that offers 24/7 professional monitoring, remote access, and a wide range of security cameras and devices.
• Xfinity Assistant: Get help with your services, troubleshoot common issues, and manage your account with Xfinity Assistant, available through the Xfinity app or online at Xfinity.com.

Location and Access

The Xfinity Store is situated at 1690 IL-50 Suite B, Bourbonnais, IL 60914, on the north side of State Route 50, just east of the I-57 exit. The store is easily accessible from the following nearby areas:

• Bourbonnais: A 3-minute drive via IL-50 N
• Bradley: An 8-minute drive via IL-50 N and W Frontage Rd
• Kankakee: A 15-minute drive via IL-50 N and W US-52

The store offers ample parking, including dedicated spaces for customers with disabilities. Public transportation is available via the Kankakee County Transit bus service, with the nearest stop located about a quarter mile east of the store on State Route 50.

Featured Characteristics

Here are some unique features and characteristics of the Xfinity Store by Comcast Branded Partner in Bourbonnais:

• On-Site Services: Get hands-on assistance with setting up your devices, troubleshooting connectivity issues, and learning about the latest Xfinity products and services.
• Self-Service Options: Before your visit, explore the Xfinity apps or visit Xfinity.com to learn about common issues, check for local outages, and manage your account.
• Wheelchair-Accessible Entrance and Parking: The store is designed to be accessible to all customers, with a wheelchair-accessible entrance and dedicated parking spaces.
• Local Expertise: The knowledgeable staff at the Xfinity Store is well-versed in the specific needs and preferences of the Bourbonnais community, ensuring you receive personalized service.

Practical Information

Here's a summary of practical information to help you plan your visit:

• Hours of Operation: Monday through Saturday, 10:00 AM - 7:00 PM, and Sunday, 11:00 AM - 5:00 PM
• Phone Number: 800-934-6489
• Website: https://www.xfinity.com/local/il/bourbonnais/1690-n-state-route-50.
• Services Available: Internet, TV, home phone, business services, Xfinity Mobile, security systems, and account management

Positive Aspects from Reviews

With an average rating of 3 out of 5 stars from 94 reviews on Google My Business, customers highlight the following positive aspects of the Xfinity Store in Bourbonnais:

• Helpful and knowledgeable staff
• Clean and well-organized store
• Quick and efficient service
• Wide selection of products and services
• Convenient location and parking

Customers appreciate the personalized assistance they receive at the Xfinity Store, making their visit a productive and hassle-free experience.

The Xfinity Store by Comcast Branded Partner in Bourbonnais offers a comprehensive range of services and products to cater to the communication and entertainment needs of both residential and business customers. With its convenient location, accessible design, and knowledgeable staff, this store is well-equipped to provide excellent customer service and support. Before your visit, be sure to explore the Xfinity apps or website to learn about common issues, check for local outages, and manage your account. This will help you make the most of your time at the Xfinity Store and ensure you leave with the best solutions for your connectivity and entertainment needs.

👍 Reviews of Xfinity Store by Comcast Branded Partner

Ben B.

1/5

Very unhelpful! I drove overhalf an hour to get here because I needed help seeing up internet service. They offered to help only if I agreed to pay their in-store process, which were $30 above the internet price. After failing to convince me their price was the only price, they refused to offer me any help navigating the xfinity.com website. If you can avoid it at all, don't go to this location!

Update. I think it was Nancy who refused to help me, based on previous reviews. After I left the store, I called AT&T to see what they could do. Their coverage didn't cover my address, but the lady who helped me took the time to look for other services and ultimately helped me to establish internet with xfinity at $45 under the monthly price offered in the store! So, if she could help me, why couldn't the lady in the actual store? The likely answer is she could have, but wanted to charge me as much as possible...

Brandy B.

5/5

I had such a great experience today at xfinity. I went in for a new phone and got so much more out of the visit. Walter is an exceptional salesman that not only cared about making a sale but also creating a beautiful experience. I truly enjoyed chatting and getting to know him while he worked on transferring my phone. What a lovely human!

Jordyn W.

1/5

charging you for stuff in the store that you don’t need to pay. You go home and customer service doesn’t even know what you paid for, can’t even find whatever phone line they attached to my account. Avoid this place and just go to AT&T. These guys suck. I paid some fee upfront in store, customer service they can’t even find whatever I paid for.

Stephany

5/5

I had the best experience with Nancy today she lowered my bill and convinced us to get phones I did read reviews first but we still chose to go and she was absolutely wonderful I’m so glad we did don’t always believe what you read on reviews I didn’t and we are so glad we didn’t I am recommending her to everyone we know she took the time to answer all of our questions and there was a lot and took the time to fully answer all of our concerns about the mobile part absolute gem with her patience we are older people highly recommend Nancy

Amelia H.

5/5

My husband and I went in and had a great experience with Kiara. We saved some money by switching to their cell service, so we were there quite some time while setting up our new phones. The environment was relaxed and the staff was helpful. Overall, a great experience!

Donald D.

1/5

I came in to ask about an install fee that I shouldn’t have been charged because the agents weren’t requesting nor were they ever in my home. The blonde lady in glasses ordered me to sit down and demanded I call to resolve the charge. I’m 89 years old there’s no need to be that cruel to people.

Ed B.

1/5

Trying to move my Xfinity from my home to new home in Bradley. No help. Made me look like a criminal. Still don't know how to move my Xfinity plan to new home in 4 days. Going to try again at another location. Maybe they will be more accommodating. I spend over $300.00 a month and no one can point me in the right direction?

Threasa R.

1/5

I came into the store because I was sold a medical device that wasn't compatible with the phone I was sold. Nancy was very rude and refused to help me, but luckily Louis came to my rescue and helped get me in touch with the higher ups to replace the phone.