American Clicker Press Co - Spanish Fork, Utah

Axe A. A. L.

Customer Service is priority, and it shows through every facet of this business. We ordered a 20 ton swing arm, with the expectation of delays due to Covid. We were continuously updated on the progress of our order, and never once was concerned as to the time frame of delivery.

Press was shipped, and at some point in transit was damaged(things happen right). Upon arrival to our shop, the damage was discovered, and Joseph was contacted to be made aware of the issue. From there, we were able to truly experience who American Clicker Press is.

Joseph had a solution in place within the hour, with a new press being framed and crated within the day. The 20 ton press we ordered was out of stock, and Joseph promptly made the decision to upgrade the press to a 25 ton press. Within a few days, we had the new press delivered, and placed in service same day.

As far as the machine goes, we've only logged about 12 hours on it. Set up was as expected, and was completed within a couple hours (Electrical, Oil). The machine seems very well built, and operates as expected.

Thank you to Joseph and team for a very positive experience, and treating our small business like family!

Sincerely,
Courtney and Spencer

Craig S.

Great Experience. We just took delivery of a CS-750 clamshell press from American Clicker Press. From the order to delivery, Joseph kept me up to date on the status of the shipment. He had training videos created to get us up to speed immediately. The press was tested thoroughly prior to delivery, and it arrived ready to power up and go to work. Being new to this type of die press, I had a lot of operational questions, but Joseph and his team provided answers immediately. I highly recommend American Clicker Press.

Jackson D.

Excellent sales and shipping support! I received my 25 ton clicker press yesterday. I was amazed at the expeditious lead time! Upon arrival, we got it up and running with the easy to follow instillation instructions and within a very casual 30 minutes, one operator had out performed what would have taken over 12 man hours to accomplish the same task by hand!

It’s my new favorite machine in the workshop and I honestly don’t know why I didn’t invest in one of these suckers sooner! By my projections this beast will pay for itself In less than 3 months! Probably much sooner once we establish a more efficient workflow! The folks that count the beans will be very happy to hear that!

I can't glow enough about the customer service! Very fast, if not immediate responses to inquiries. This company is an absolute delight to work with. Too bad I can't give them six stars, or ten for that matter!

Steve L.

Had a great experience w/ American Clicker Press. They answered all my questions, helped me figure out how big a machine we actually needed, didn't pressure me at all, were responsive to all questions regarding shipping and electrical needs (they even spoke directly w/ my electrician to help him get everything set up correctly), and just did a fantastic job overall. Really happy w/ the service I received, and even happier w/ the machine itself. It's saved us so much time compared to manually cutting our materials.

Natalie R.

I would give more than 5 stars if I could! We purchased a 30 Ton Clicker press and Joseph was exceptional to work with. Excellent knowledge and extremely detail oriented customer service! As a new business owner, I was pleasantly surprised at the quick response time to our questions & followup to see if everything was working as required. The press is a phenomenal piece of equipment..Very highly recommend purchasing from American Clicker Press if this is the type of equipment you are searching for! Anita R

Gary L.

We bought a mini beam press configured with a 110v conversion approximately 4 years ago. It worked flawlessly until it didn’t. I gave Joseph a call and in 2 days a tech showed up at our door to fix the problem. The tech worked all day but unfortunately the problem couldn’t be resolved with the parts he brought and he replaced just about everything. So he left and Joseph showed up the next day. Reconfigured the press to 220v, replaced another part and even wired the location to accept 220v. These guys went beyond “way beyond and above” to help out a small company that bought the least expensive press they had over 4 years ago. This is the kind of service you only hear your grandfather talk about. This is service I wont forget anytime soon. I can’t recommend these guys enough.

Gary Lader
Mat Depot

Breanne E.

It’s not often one finds service that is friendly, prompt and efficient. Last week our swing arm clicker press went down. We can not do any of our manufacturing without it. Joseph came to the rescue by sending Chandler over when our new part arrived. Chandler was awesome and got us up and running, even though the manufacturer sent the wrong part. Chandler diagnosed our need quickly and repaired it perfectly. Thanks for saving us! We are so happy to have found this company and we will continue to use them to service our future needs. We are so grateful a friend recommended them to us and we are passing on this recommendation.

Brad Unsicker
WYN Medical Products
Owner

Jonathan E.

If I could leave two 5 star reviews I would. One for customer service and one for the product itself.
I have never had better customer service from any company in any industry. They could open a side business just doing customer service training for other companies. When we were trying to decide what machine we would need for our business they actually let us send in our dies and material. They then did a few test on different machines and actually steered us to the most inexpensive machine they have. This would have been a perfect opportunity to sell us on something more expensive, but no. They put us with the machine that would get the job done. And it really does get the job done. We have had the 10 Ton swing arm press for almost a year now. So far we have done a little over 100,000 punches with it and have absolutely zero issues. It just works like it’s supposed to. The industry we are in exploded during quarantine and has not slowed down at all. The only way we were able to keep up is this machine. Without it we would have had to stop taking orders, which is not a very good business plan. Honestly this machine bought our new house.

We really owe a big thanks to Joseph and the rest of the team. We would not have been able to grow like we did without them.