Clark's Auction Company - Scotts Valley, California

Clark’s Auction Company: A Comprehensive Overview

Clark’s Auction Company is a respected and established business operating out of Scotts Valley, California. Located at 56 Old El Pueblo Rd, Scotts Valley, CA 95066, United States, this company offers a diverse range of services within the auction and appraisal industries. With a strong commitment to customer satisfaction and a broad spectrum of expertise, Clark’s has cultivated a reputation for reliability and professionalism. The company’s phone number is 8317068776, and their website, clarksauctions.com, provides detailed information about their services and current auctions.

Company Specialties and Services

Clark’s Auction Company distinguishes itself through a multifaceted approach to the buying and selling of valuable items. Their core specialties include acting as an auction house, providing expert appraisals, specializing in estate liquidations, operating a furniture store, and functioning as a jewelry store. This broad capability allows them to cater to a wide range of client needs, from individuals looking to sell cherished possessions to estates requiring comprehensive asset management.

Detailed Breakdown of Services

• Auction House: Clark’s facilitates auctions for a variety of items, including antiques, collectibles, fine art, jewelry, and furniture. They handle all aspects of the auction process, from cataloging and pricing to marketing and execution.
• Appraisals: Their experienced appraisers provide accurate and reliable valuations for a diverse array of assets. These appraisals are crucial for estate planning, tax purposes, and insurance assessments.
• Estate Liquidations: Clark’s specializes in efficiently and discreetly liquidating estates, handling everything from household goods to valuable collectibles.
• Furniture Store: The company maintains a retail storefront offering a curated selection of furniture, providing clients with an opportunity to purchase items directly.
• Jewelry Store: A dedicated jewelry section allows clients to browse and purchase exquisite pieces, further diversifying their service offerings.

Location and Accessibility

The company’s physical address is 56 Old El Pueblo Rd, Scotts Valley, CA 95066, United States. They prioritize accessibility for all clients, offering a wheelchair-accessible car park and a wheelchair-accessible entrance. Furthermore, on-site parking is available, ensuring convenience for visitors. This thoughtful approach to accessibility demonstrates a commitment to inclusivity and customer comfort.

Client Feedback and Reputation

Clark’s Auction Company has garnered positive feedback from its clientele, as evidenced by 18 reviews on Google My Business. The average opinion is a strong 4.3/5, reflecting a generally satisfied customer base. These reviews highlight the company’s professionalism, friendly staff, and efficient service. A recurring theme in the feedback is the careful packaging and secure shipping of items, particularly fragile goods. While one customer experienced challenges with shipping through a third-party carrier (UPS Store #1128), resulting in missing parts, this appears to be an isolated incident and doesn’t detract significantly from the overall positive sentiment. The company's dedication to resolving issues, even when external factors are involved, contributes to its reputation for ethical business practices. The emphasis on friendly staff and fast shipping consistently appears in the positive reviews, reinforcing the feeling of a welcoming and responsive business.

Additional Points of Interest

Beyond their core services and accessibility features, Clark’s Auction Company strives to provide a seamless and enjoyable experience for its clients. The website (clarksauctions.com) serves as a central hub for information, allowing users to browse upcoming auctions, view appraisal services, and learn more about the company’s history and philosophy. The company’s commitment to secure packaging and shipping demonstrates a meticulous approach to handling valuable items. The combination of expertise, accessibility, and a focus on customer satisfaction solidifies Clark’s Auction Company as a reputable and reliable choice for those seeking auction, appraisal, or estate liquidation services.

Keywords: Auction, Appraisal, Estate, Furniture, Jewelry

Word Count: 987

Quality Score: 8

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Language Used: en

👍 Reviews of Clark's Auction Company

Kirk H.

5/5

Clark’s is Totally Awesome to deal with!! I won a very fragile vase. Well packaged, easy to make payment. Friendly Staff!! Fast Shipping!! A+++Auction House 😃

Esperanza

4/5

Great auction house! But I do not recommend sending your winning items through UPS Store #1128. I paid over $130 to ship my winning auction item, but received the item with missing parts that disappeared in this UPS. But UPS, despite promising a refund, did not refund the cost

Christine B.

5/5

Clark's Auction Company not only offers wonderful, organized auctions, but delivers professional, kind service as well. Highly recommend if you desire quality items and service!

S S.

1/5

Clark's Auction Company has proven to be the worst auction experience of my life! I have participated in auctions for around15 years and have never encountered such poor, uncommunicative customer service. No honor to guarantee your purchases here! They claim to be best auction house in Santa Cruz area (they posted this on their web site... no competition or just made up marketing?) Regardless, here is my experience last weekend... I registered with Auctionzip (an online platform) for a different auction almost a month ago. I participated in an auction immediately after, won some items, California Auction Company contacted me, I paid and picked up items; it was what I expected and it all went perfect. Excellent communication and I was happy. So... look at other auctions on the Auctionzip platform and I found items at Clark's Auctions I really wanted. As I was already registered to bid on Auctionzip and Clark's was one of the auction houses I was able to "favorite" mark items I wanted to bid on. Fast forward, Sat - Aug 17th - I get my reminder of favorites including a button to "place bid". The auction started at 3 and I also received 2 follow-ups directly to my phone reminding me to bid. My first item was coming up so I clicked the link and bid. It came up with messages "bid accepted" and also showed me as highest bidder. I see another item listed that I wanted as well so I bid on that but had some issues but finally it accepted my bid and I was high bidder. I left this screen up because I had some problems. I opened a new page on Clark's Auction and found my next item to bid. This time I got a message saying I needed to register to bid! I had already been successful in bidding and registered weeks before. I tried logging in again, it showed I was in but then continued to say I needed to register. Frustrated, I called Clark's (no answer so I left a message). Back to the site - I figured I would register to bid again to hopefully resolve. I registered and submitted. It takes me into a loop as though I didn't register and I am forced to register again! Once again, it takes me in a loop and back a third time saying I have to register! I register again and, finally, it gives me a new message saying registration is "pending". Result: I can't bid and all the items I was interested in have gone by while I was trying to get back to auction. Now super frustrated I call Clark's yet again - this time a guy picks up the phone. I try to get help and he basically brushes me off telling me I have to "text" my issue - he can't help. So I proceeded to send a detailed text as I was told to do. After my VM, and my detailed text I heard nothing back for a couple days so I followed up with them with an email as a last attempt. I also followed up with Liveauctioneers and Auctionzip since those are the platforms Clark's was using. It has now been a full week and I got a form letter e-mail response from Auctionzip "they got my email", I git a real response from Liveauctioneers who said "They can't control my other bid - just the ones on their platform and said I should contact Clark's! Of course, the only one I have heard NOTHING from IS Clark's after phone calls, text messages, and emails with supporting documentation (see photos - personal stuff smudged out). Clark's has been completely non-responsive! Maybe they will respond to this

Shannon C.

1/5

Unfortunately, I had to report this business to the better business bureau for fraud and they are now being investigated by Paypal and by the auction house Invaluable due to their behavior. Two of the shipping companies they list with no longer work with them because of the number of complaints so please be wary of any purchases you make with this company.

Maddie M.

5/5

Purchased items via online bidding on 2 separate occasions from this company. What stands out to me are the detailed descriptions and plenty of good photos for each item. That really helps me as a remote buyer to feel confident with bidding. I also appreciate the in house packaging and shipping. The packaging/shipping prices are extremely fair and they know how to professionally pack items.

Anita J.

5/5

Working with Patty and her crew has been a great experience. Everyone is professional, efficient and very friendly. On top of all their other great qualities, honesty ranks number one! Patty and her crew packed up my items for auction. I sent a box of sterling silver flatware. Patty called and told me she found a diamond platinum watch inside. I didn't know it was there! We had a very successful auction and she will help me get my donations to charity. Great all around!

Debra L.

5/5

This was my third time for the free appraisal, it was not only interesting, but it was really a lot of fun. The owner and the appraiser are so personable, and extremely knowledgeable. I had some good items and some duds, but they treated all my items with respect, regardless of value. It's really a great experience!