Adam T.
1/5
**UPDATE **
Do not go here if you care about your car.
I am unfortunately having to report that the situation is worse than my initial remorseful review had stated.
I took my car to a different professional and had the PPF on the trunk redone to fix the bubbling shown around my spoiler/wing in the pictures.
Those lines though, where Tanner had cut the PPF to make a seam, were not just cuts in the PPF⦠he had cut deep into the clear coat of my trunk as well⦠the cuts are so deep that aggressive buffing and polishing doesnāt help.. Iāve added another picture showing the cut in the clear coat. After more inspection we found he cut into the clear coat around other areas like around the logos and model numbers.
Really sucks not only having mistakes in the PPF never fixed by Tanner but also having the finish of my car ruined.
(Keep in mind that my car was BRAND NEW when I brought it to him. I literally drove it home from the dealer and took it to him about a week after owning it and the paint was perfect.)
āāORIGINAL REVIEW BELOWāā
Disclaimer:
Iām very sad to leave this review and I was crossing my fingers that Tanner would follow through on his word after almost an entire YEAR of waiting for home to fix his mistakes.
Backstory:
I arranged full body PPF and tint on my beautiful BMW M240i in July of 2023. All initial communication with Tanner was great. He was very responsive and his price of around $4k for the job was cheaper than a lot of other places.
The job started out very smoothly and he had estimated needing it for a week but it turned into a bit longer. It wasnāt a problem though because I had another car.
After I picked up the car I found some mistakes in the tint and PPF. I took it back and he was able to get the tint fixed but had to order more PPF. I also had him install a rear spoiler.
Thatās the end of the good though. After that he basically disappeared on me.
Sounds very similar to the most recent review stating some similar problems. I would text him asking when he could fix the PPF that was installed incorrectly and he would say heād fit me in but then nothing..
he unfortunately got injured in the fall and the recovery was 6 weeks so I didnāt bug him and hoped he would reach out during Oct-Dec so we could get my car fixed.
I never heard from him so I started up a conversation in January asking when it could get done. The spoiler he installed also had the PPF bubbling up around the edges so that needed to be fixed.
He said he would be able to get to it and then nothing.. I continued this cycle with him until April when I was moving out of the area and I was going to need my car fixed before moving. He said multiple times he would get me in and then even said he would come to my house and get the work done, (because I lived right down the street from him), and so while Iāve been busy stressed about moving this past week I planned for my car to be available for him. Texted him on the morning he was supposed to come and nothing.. no response. I texted in the evening and he just said he got busy but could get to it Friday which was my last day in the house. So I waited all Friday.. and nothing.
I didnāt hear from him all weekend and finally texted him today saying that I was very disappointed that this is where things ended. He sent me a very gas-lighting response saying the following:
āMan am I not allowed to be busy? I was trying to be generous and come to your home and it didnāt line up. What would you like me to do?ā
Really unfortunate that someone who runs their own business cannot take responsibility for any of their actions and tries to turn any customer concerns into an attack against the customer who has been patiently waiting for the job to be done.
Heās a nice guy but if you have anything that requires additional work after the first installation then good luckā¦
Also added in his last message where heās trying to blame me for not being able to give him more time to fix his work.