IHOP - Baltimore, Maryland

Shay M.

Came here late night around 12 midnight, the server was wonderful although she tipped herself $20 on my card.. and the food portions are a little small compared to the prices. Did enjoy my meal though. 7/10

Shafi B.

Our server saw us trying to manage our 4 yr old and brought extra crayons and drawing sheets.

Made suggestions on the menu for our options. They were out of impossible sausage.

But the food was good and came out fairly quick.

Troy M.

This was my worst visit here yet…. The staff at this time of morning are terrible to say the least.
I’d just returned to Baltimore, my home city after a few days of hard work out of town, hence the time of morning. Normally I’d have arrived later in the morning around 5am-ish. Today however, I’d returned a bit early after my twelve hour run, around 1:30am. Needless to say, after wrapping up my last job I utilized the local transit (MTA) MARYLAND to travel. I made my routine stops along my route home which includes IHOP located at 600 e Pratt street, where I like to get a bite to eat and a cup of Joe to wake up to before I continue on Metro to my residence. Thinking ahead I had someone order a meal for me seeing as though I had no desire to dinning in.
Once I arrived at said establishment to retrieve my order I was informed by a server that they ‘IHOP’ was unable to full-fill that Door Dash order. 🤷🏾So in turn since I came to eat I had my order cancelled then attempted to order something different which I was fully prepared to pay for in person.

Well… that didn’t go down well. I was left standing at the counter by the manager who retreated to the rear of the kitchen and didn’t return with any type of resolution. Only to later send an employee ‘THE SERVER’ to Tell me I had to leave. At that point I was totally upset. Who wishes to guess what happens next🫢
Yep, if you’re from Baltimore you probably guessed right, they called their personal security team…. The Baltimore City Police Department lead this morning by the one and only, officer Cooper or so she claimed. Wasn’t able to confirm this to be true due to her name tag being cover, as one could see in the videos.

Nonetheless She entered the establishment, instantly dismissed me and held a conversation with NOT THE MANAGER but; you guessed it, ‘The Server’! Who in turn conveniently sold the Cop the “irate” customer story since I’d ordered through DoorDash there was nothing he could, especially not just take a new order. All he said was the food had been 86ed, restaurant lingo, for those who don’t know; meaning ‘THEY DON’T HAVE NONE!’ 🤷🏾

I’m still trying to figure how is this my ‘THE CUSTOMER’S’ fault? Regardless what my complaint was officer Cooper proceeded to ignore me then even had the nerve to call back up because I wouldn’t let her over talk me……

I’m Troy Mayo
There Nothing special about me as far as I stand it, yes that’s what I said; STAND IT. I’m a focused man…. Just watch the videos KAREN don’t got nothing on me. Not to mention I’m…..

I’M IN THE RIGHT I!!!!!!!

Haitham K.

Good location and average service. But the food wasn't good. The pancakes taste wasn't looking or taste like IHOP made. They have one choice of syrup on the table!
The A1 steak sauce given with little remain.
With this premium location, this branch should be a landmark but it isn't.

Solei L.

I came late night to get something to eat and immediately i regretted it. I was the second customer in there and the other people had food so they only had my order to make yet rushed it. The steak was grey and rubbery for a MW steak. I asked for hash browns after my food came and was given some that were sitting and they were hard and stale. My friend came to meet me and he said he was ordering and the server said “what you want” to him. Apparently he had issues with getting the key to the bathroom as well. After mentioning that I didn’t like the food they took the plates and took it off my bill they didn’t even offer to remake it. And when they returned they basically made my friend pay the bill as we were still eating and our plates were barely touched. Disgusting service. The server was still tipped well but the service and food was disturbing. There was a tea pot in my table that had about half a cup of old tea in it. No silverware etc, I love ihop but this location will never see me again.

Oh and I forgot to add. We heard EVERY song and loud conversation that was happening in the kitchen they completely disregarded the customers. Rude management and inconsiderate staff.

Darius W.

Pretty bad from the start. Coffee pot was dirty and part of the top broken. No cream was brought with the coffee. Our waitress smelled like body odor. The hash browns and ham seem like they were thrown on the grill to warm and served. Hash browns were not browned hardly at all. Food was ok but iHop is starting to feel a lot like Waffle House.

Queen

FOOD: Just take a look at the pictures of the food we were served. Other than waiting 35 minutes for our food only to be served this under cooked waffle and Chicken Florentine crepe without the hollandaise sauce, our dining experience was unsatisfactory.

SERVICE: I asked the waitress to remove this uncooked waffle from our bill, she had to send the manager over. He agreed to remove but of course without him lending an apology and understanding that this was not acceptable, we received our bill and the waffle was still on there.
By this time we had waisted enough time here and took our bill to the front to inform another manager who did not say one word from her mouth in response to her staff member and us informing her of our dining situation. Very unprofessional. The managers lacked sensitivity and effective communication for their patrons.

OVERALL: We will not return to this location ever again! This was a waist of time and money.

Myell S.

I want to start by saying that no employee should ever be reprimanded in front of guests—what I witnessed was completely inappropriate and frankly, sickening. The server assisting me may have made a mistake, but the way another employee berated him—shouting, cursing, and creating a scene—was extremely unprofessional. This happened in full view of customers, including my child and other young children, and it made for a very uncomfortable dining experience.

Despite this, the food was great, although it took nearly 45 minutes to be served, largely due to the disruption. I will say the rest of the staff were kind, courteous, and helpful, and I appreciate their efforts. Still, I strongly urge management to address how internal issues are handled—privately and respectfully, not in front of guests.