Lumos (formerly Lumos Networks) - Daleville, Virginia

Lumos: A Leading Telecommunications Provider

For individuals and businesses seeking reliable and high-speed internet services, Lumos (formerly Lumos Networks) presents a compelling solution. Located at 1900 Roanoke Rd, Daleville, VA 24083, United States, Lumos has established itself as a prominent Internet service provider, Cable company, and Telecommunications service provider within the Daleville, Virginia area and beyond. With a dedicated phone number Phone: 5405913592 and a comprehensive online presence at Website: lumosfiber.com, Lumos is readily accessible to those seeking information and services.

Key Features and Services

Lumos distinguishes itself through a commitment to delivering superior connectivity. Their core offering centers around robust fiber optic internet, ensuring consistently fast speeds and minimal latency. This technology is particularly beneficial for bandwidth-intensive activities such as online gaming, video conferencing, and streaming high-definition content. Beyond fiber, Lumos also provides cable internet options, catering to a broader range of customer needs and preferences. The company prides itself on providing a seamless customer experience, focusing on reliability and responsiveness. They offer a variety of service plans, allowing customers to select the package that best suits their individual requirements in terms of bandwidth and monthly data allowances.

Location and Accessibility

The Daleville, Virginia location is strategically positioned to serve a significant portion of the surrounding communities. On-site services are available to assist customers with setup and troubleshooting. Furthermore, Lumos demonstrates a strong commitment to inclusivity by offering wheelchair-accessible car parks and wheelchair-accessible entrances, ensuring that all individuals can easily access their facilities. This dedication to accessibility underscores Lumos’s values and commitment to serving a diverse customer base.

Customer Feedback and Reputation

Lumos has garnered substantial positive feedback from its customer base, as evidenced by the 1004 reviews on Google My Business. The average customer opinion is a remarkable 4.7/5, reflecting a high level of satisfaction. Many customers have highlighted the friendly and informative tech support, praising the staff's knowledge and willingness to assist with any issues. A recurring theme in the reviews emphasizes the superior quality of the customer service, with many expressing appreciation for the responsiveness and helpfulness of the call center representatives. Individuals consistently describe Lumos as a significantly better alternative to other providers, citing the quality of service and the proactive approach to customer support. The dedication to resolving issues quickly and efficiently appears to be a key differentiator for Lumos.

Additional Points of Interest

• Comprehensive Support: Lumos offers a range of support channels, including phone, email, and online chat, ensuring that customers can easily get assistance when needed.
• Reliable Infrastructure: The fiber optic network provides a stable and dependable connection, minimizing disruptions and ensuring consistent performance.
• Competitive Pricing: Lumos offers competitive pricing plans, providing value for money alongside superior service.

Overall, Lumos presents itself as a trustworthy and dependable telecommunications provider, consistently meeting and exceeding customer expectations. Its focus on fiber optic technology, coupled with its commitment to exceptional customer service and accessibility, positions it as a leading choice for internet connectivity in the region. The emphasis on knowledgeable and helpful staff, readily available support, and a user-friendly approach contributes to a positive customer experience. The ongoing investment in infrastructure and customer service reinforces Lumos’s dedication to providing a superior service to its community.

👍 Reviews of Lumos (formerly Lumos Networks)

ryan J.

5/5

Tech was very friendly and informative. Great dude. Much better than those other guys. Also thier call center people are great, bent over backwards to answer all my questions and was very nice about it. Overall , much better than those other guys...

Thomas J.

1/5

Wouldn't let me leave a review with our putting at least one star. I would not recommend to anyone. If it was the last service on earth, I just wouldn't have service. Prices keep going up. When you discontinued, they expect you to deliver the equipment and disconnect. Even the equipment the technicians install. If I knew what the technicians knew to disconnect, I wouldn't need their service. I have a had issues with them on two addresses now. This is not over the bill, I keep that paid. I will never use them again.

Melinda B.

5/5

Lumos certainly won us over. Talking about going above and beyond, the installation crew not only showed up during a winter snow event in Lynchburg, VA AND completed the install, got us up and running so I could work from home the following day. Amazing customer service and amazing technicians. Called to even let us know they were on their way. You don't get that kind of customer service these days, or it's far and few between.

Sandra M.

5/5

The technician, Ian, was on time and painlessly connected my Fiber internet and confirmed the upload and download speeds were what I expected. I don’t ever plan to go back to wireless internet with Verizon or T-mobile. They charge the same or more for significantly slower connections and their self installation process is the most broken process I’ve ever had to deal with. Also, neither of them will accept equipment returns at their stores, even though they will tell you you can. It was SO nice to have the Lumos representative show up on time and easily connect the service and ensure it was operating property!

TrevorX L.

5/5

Installation went smoothly and my new network is currently working as advertised. Installer was knowledgeable and helpful in locating the network router in the best location.

Theodore H.

5/5

Great job installer did a bang up job. No problems helped me set up Wi-Fi. Really appreciate the great customer service. Would highly recommend.

James H.

5/5

Jacob the installer was prompt, courteous, efficient, easy to communicate with, very professional, did a great job, couldn't be more satisfied with the work and results. Thank you very much.

Ricky

5/5

We were eager to upgrade our Internet etc from “Cox” and LUMOS Fiber optic seems to be the solution. We reserve judgement over the long haul, but we already see an improvement and reduction in cost from “those other guys”, but definitely want to say that the onsite customer service has been STELLAR- Neighborhood sales person Paul and Tech Mike S are both easy to understand and know their stuff, and aren’t pushy regarding “extra “ stuff. Even the 3rd party crew that came to bury the cable were great and left no trace. We know this is not the “norm” so we wanted to pass on that this operation, from our experience, is worth checking out!