Hi-Desert Water District - Yucca Valley, California

Address: 55439 29 Palms Hwy, Yucca Valley, CA 92284, United States.
Phone: 7603658333.
Website: hdwd.com
Specialties: Water utility company, Local government office.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Debit cards, Credit cards.
Opinions: This company has 30 reviews on Google My Business.
Average opinion: 2.3/5.

📌 Location of Hi-Desert Water District

☎️7603658333

⏰ Open Hours of Hi-Desert Water District

Monday: 7:30 AM–5 PM
Tuesday: 7:30 AM–5 PM
Wednesday: 7:30 AM–5 PM
Thursday: 7:30 AM–5 PM
Friday: Closed
Saturday: Closed
Sunday: Closed

Overview of Hi-Desert Water District

The Hi-Desert Water District, situated at Address: 55439 29 Palms Hwy, Yucca Valley, CA 92284, United States, serves as a vital water utility company and local government office in the region. Residents and visitors can reach them via phone at 7603658333. The district's official website, hdwd.com, provides comprehensive information about their services and operational details.

Facilities and Accessibility

The Hi-Desert Water District is notably accessible, featuring a wheelchair-accessible car park and an entrance that accommodates wheelchairs. For those who prefer to pay by card, they accept both Debit cards and Credit cards, ensuring convenience for all customers.

Special Services and Features

As a water utility company and local government office, the district offers specialized services tailored to the needs of the community. Their expertise lies in managing and distributing water resources efficiently, which is crucial in the arid landscapes of the desert.

Customer Opinions

Customer feedback plays a significant role in understanding the district's performance. With 30 reviews on Google My Business, the average opinion stands at 2.3/5. While some customers have expressed exceptional service experiences, like the commendable interaction with a dedicated employee named Kami, others have noted areas for improvement. It's clear that while the district has its strengths, there's room for enhancement in customer satisfaction.

Recommendations for Potential Contacts

For those considering engaging with the Hi-Desert Water District, here are a few pointers:
- Contact Information: Use their phone number or visit their website for detailed inquiries or to report issues.
- Payment Methods: Be prepared to use cash, as credit cards might be less commonly accepted for all transactions.
- Accessibility: If mobility is a concern, utilize their wheelchair-accessible facilities.
- Customer Service: While reviews indicate a mixed experience, reaching out with specific questions can often yield helpful responses, given the district's commitment to service.

👍 Reviews of Hi-Desert Water District

Hi-Desert Water District - Yucca Valley, California

Martin A.

5/5

Best wishes and blessings to everyone 🙏. I want to leave a 5 star review, I had the best best wonderful experience with kami , she is such a wonderful person , attentive, kind, humble and very professional, she answered all my questions I had regarding the connection to the sewer line. And her team is the best 👌 thank you guys and God bless you 🙏 all

ryan V.

1/5

They'll lock you out for 38 dollars than charge you 60 to turn it back on literally legal extortion. The workers like to protect the corporation oddly haha

Bluemoon M.

1/5

Worst customer service by far so disrespectful I paid 173 $ dollars fees this year and the woman that works there will tell me you always late on yeah I’m late but I pay for it and then hang up on me

Kevin C.

1/5

There are good people who work here, but they are powerless to help. Over the years HDWD has broken my water line while carelessly digging in the area, turned off the water without notice and required $250 and a written application to turn it back on, and for years provided ~5lbs. of pressure given their network of leaky antiquated pipe in outlying areas. Again, the people work here are in some cases pretty good indeed, but the system is about as bad as it gets.

James M.

1/5

Nothing is done to a professional standard. Rude and disrespectful to their customers. Destruction of property. Complete dismissal of legal timeframe for construction and ignorance of sound ordinances. Yes, they provide water, but at above average pricing. Good luck if you have a problem. No level of professionalism is used. Seems like it’s a company that decided to hire all the bullies and degenerates from high school

McLovinSexy C.

1/5

If i could rate this agency lower i would, zero customer care, no on call personal reachable during weekends. They don't return phone calls or emails. I've worked for 3 water agencies before and this is by far the worst one. ill be attending the next board meeting to give them a piece of my mind. I got a notice in the mail for the 8th of April and they locked me off on the 23 of march 2 weeks early. I tried to call, no answer, i wrote an email, no answer, i work on base and get off at 430 they close at 5 and they won't talk to me i don't know what i can do. Worst agency ever, and this is my first bill I've missed due to being out of state.

Bethany W.

1/5

These people are bloodsucking leeches, I had a payment arrangement to come in today, we work graveyard shift and 1030 is still early in the morning for us. The payment needed to be made today, and it is still in the morning, the guy who gets pleasure shuttling people's water off,shut our water off then peeled out, they do this to extort reconnection fees. They also never tell you that it has to be done before 10 in the morning, which does not make any sense we are doing at this business day just like every other regular company when you make an arrangement as long as it's done before they close! They need to have A class-action lawsuit for the reconnect fees they purposely try to put on people, by not telling them or giving them any chance to pay like the arrangement stated. They are bigots who hate the working class.

Heather D. S.

5/5

Clean water flows through my pipes everyday. When my bill is due, I pay it and clean water continues to flow through my pipes everyday.

There seem to be some people confused by this process leaving bad reviews. Weird.

Like, if for some reason my paper bill didn't arrive, I would not assume I didn't owe anything. I would say to myself "Self, did you use water this month? Why yes, Self, yes I did use water this month. That means I probably owe money."
And then I'd be a grown up and check on-line, call in, or go to the brick and mortar building and find out what I owed and pay it. Before the due date. Which can easily be ascertained by reviewing prior bills.

Life hack - if you make a habit of paying your bills at least a week before your due date, then you have time to deal with any issues that may crop up.

Also, if you're out of town I'm pretty certain the bill is still payable over the phone or on-line.

Sorry to rant, just don't really see from the evidence presented here how these problems are their fault.