West Auctions - Woodland, California

Yasmeen A.

On their website they have an option for full service 20% or partial service using the website for 10%, I tried to use the 10% option and do the labor myself and utilize the website, they refused because my trucks are expensive. We also reached out to them and they said they would reach back out to us, instead they responded to a review saying we can’t put the items on our website. Also the last time we talked to them, they accepted the other items that I was going to sell at the 20% option but denied to put it on the auction after we didn’t want to do full service for our trucks. DO NOT USE!!!!!!

silviu M.

Been a buyer at west auction for over 10 years and was able to score some great deals here. Of course I had to do my homework and as of today I enjoy my comercial expresso machine and air compressor as well as other purchase I have made over the years. Great customer service and as always a happy bidder!!!

Philippe V.

Watch out when going to pick up your items.

Especially if they offer to help you load your items.

I unfortunately trusted that they were loading the correct items, but instead they gave me lower quality, incorrect crap -- classic bait and switch.

Westauctions refuse to even consider correcting the situation saying simply it's my fault for trusting their employees.

Lesson learned. Caveat emptor. Do not trust them.

Anne J.

I chose West Auctions after interviewing 4 auction houses. From the initial contact with Jeff Bradshaw to the end of the removal period everyone involved did exactly what they said they’d do. All activity was transparent with accounting available. And each of the 10 people I interacted with in different areas was hard working, professionally competent, helpful and cheerful. A number of auction sites don’t offer a lot detail but West Auctions made adding details and corrections a smooth process. The uncertainty of an auction, especially for a newcomer as I was, can be difficult but they made it as easy as it could be. I’d use them again...if I had anything left to auction...and recommend them to friends.

mark P.

They advertise their auctions as having no reserve. That is not true. They just withdrew many items in the middle of the bidding, some of which I was high bidder on. I called them to find out what was going on and they said they were just about to email me. They said they had withdrawn one lot that I was high bidder on. That was not true I said it was more than that then they admitted they had withdrawn two lots I was high bidder on. I said that’s not correct either. They never sent any email documenting that they had withdrawn those lots but I have screenshots to prove it. They claimed that they were withdrawn because the seller no longer had those items. That was not true either because when I went to pick up the items that I did get in that auction the withdrawn items were still on the seller’s property and I have photographs to prove it. As a matter fact they were sitting right outside in plain view. This auction did not allow for previews so we were not allowed to go in the building when we pick up either so I guess they didn’t anticipate that the seller would’ve stuck them outside in plain sight when the West Auctions claimed the seller no longer had the items. I explained to them that they should not have withdrawn them from the auction just because the seller wanted them to. The seller signed a contract to consign the lots which they could hold them to. Because this was PG&E and a repeat customer they decided they didn’t want to piss them off. I’ll be taking my legal remedies since West Auctions has not bothered to respond at all to my email about this. It’s false advertising to advertise a no reserve auction and then pull items in the middle of the auction after the bidding has begun on the items you’re pulling. I don’t know if they got a really big offer from one of the buyers who appeared to be in Saudi Arabia that was so big they were willing to pull the items from the auction or if PG&E just changed their mind And decided to keep the items but regardless for them to represent that the seller no longer had those items was false and may be fraud. Either way it’s a violation of the stipulations that it’s a no reserve auction. I think they are guilty of “tortious interference with a contract”(Texaco vs Pennzoil) and I’ll be holding them all accountable.

g

BEWARE !
Do not do business with this company!
After I had spent over $14,000 at one of their auctions, they stole over $300 from me. I contacted the company to resolve the issue, but they informed me that they were keeping the stolen funds.

UPDATE:
You'll notice how the company hasn't responded to my review like they have the other ones. That because they are aware of what happened, and do not want to deal with it. Most of the recent 5 star ratings are from sellers, so good for them. I'm sure West Auctions treats their clients, the sellers, very well, as it (West Auctions) is a liquidation company first and foremost. However, if you are only a bidder (in other words, someone who isn't also selling items), West Auctions may not treat you well. The best part is, after I gave them $14,000 for items I won at one of their auctions (I won over half of the lots), I never even received a thank you. Great customer relations... NOT. It's also not a very good business approach. Since my bad experience with West Auctions, I have spent over (edit, now) $60,000 with other auction companies, so that's money that West Auctions missed out on. Also, I still have tens of thousands of dollars sent aside for purchasing a couple used vehicles. West Auctions auctions off vehicles, but due to the poor treatment I received from them, again, they will miss out on that money. If you are a seller, and you are treated badly by West Auctions, I would be surprised, because you are their "bread and butter." If you are a bidder, and you get burned, don't be surprised. AND, don't say I didn't warn you...

Nick G.

Recently purchased significant pieces of brewery equipment at one of their auctions in Northern California, and am very happy with how West Auctions conducted the whole affair. The office staff was very helpful to get us setup ahead of time, and everything was very organized and clear, easy to navigate the process and understand the contract/fine print. Our in-person inspections of equipment went very well, and Craig and his staff were very accommodating of our extended and thorough time spent there assessing everything. After the auction, they were also very professional and straight-forward during the disassembly and removals time period when we had our crew in there working to get our pieces ready to load onto trucks. They assisted as-needed, and the interactions were very competent and timely. Overall, very happy with the experience, and will absolutely do business with them again. highly recommended!

Teresi T.

West Auctions is a great auction house to work with. For years we have bought from and sold on their site. Jotham King is always incredibly professional, accommodating and a pleasure to work with. Anytime we call their office, the staff is very courteous and knowledgeable. They auction off a wide variety of items all the time and it's always fun to see what's new on their site. We highly recommend West Auctions if you're looking for a good deal or if you are wanting to liquidate your stuff.